Do you find yourself stuck with an inefficient delivery company? Like, you want to provide the best service for your customers but you are unable to?
That's how I always feel when I strike a deal with my customer. Lately, I have to send a big parcel within two working days.
I tried to contact third-party delivery service on Carousell. None of them were free to entertain my business. I was desperate and almost making a loss by taking a taxi to deliver the parcel personally.
Then, I recalled that Qoo10 has started to offer their delivery service, Qdelivery/Qxpress, to consumers too!
Based on experience, Qxpress has been very efficient. You know too right? You order something on Monday and you can receive the parcel as early as Tuesday! That's exactly the kind of service I would like to offer to my customers.
So I went on to try Qxpress for this particular deal. It is really easy to set-up the delivery arrangement. The entire process is so smooth that you will really like it!
Here's a step-by-step guide to use Qxpress.
1. Purchase A Qxpress Voucher
As a consumer, you can purchase a Qxpress voucher on their Qoo10 page.
The price of the delivery depends on the weight of the parcel. Here's a quick glance at the pricing for Standard Delivery:
|Up to 5kg||S$ 4.50|
|Up to 10kg||S$ 7.50|
|Up to 15kg||S$ 10.50|
|Up to 20kg||S$ 13.50|
The heavier your parcel is, the more expensive the delivery fee is. If you compare the value of each kg, it is cheaper if you deliver a heavier parcel (S$ 0.60/kg for 25kg-30kg and S$ 0.80/kg for 0kg - 5kg).
My personal take is always to look for the one with a balance in value and service. Paying a little more for a better service will benefit you in the long-run.
2. Arrange Delivery
Once you have purchased a delivery voucher, you can proceed to arrange for delivery on this page.
There are some clauses to note about Qxpress. For example, there is no delivery to Changi Airport. There is also a compensation cap in case the delivery company damaged or lost the parcel. Do make sure that your parcel does not violate any these clauses.
If you purchase a standard delivery service, you will not be able to select a time slot for your delivery. The only thing you can select will be the delivery date.
Once you are done filling up the form, you will be asked to pay by the voucher you have purchased in Step 1.
3. Prepare For Pickup
As Qxpress does not offer any packing service, you will need to pack your items nicely. I have tried to pack using a box, as well as a poly mailer. Both methods are acceptable.
If your packing is not done properly, the delivery man reserves his right to reject your parcel.
Once you arranged the delivery, you will also be given a delivery label. Even though the website stated that you can write the delivery number on the parcel if you are unable to print, I suggest that you print and paste the label.
My parcel was rejected once as I did not paste the label on my parcel. This seems like it is dependable on the delivery man, who will then decide whether a label is important on the parcel.
Once your parcel is picked up by the delivery man, you can pass the delivery tracking number to your customer for tracking.
When your parcel is rejected, you will need to reschedule for a pickup again.
4. Reschedule Pickup
If your parcel is rejected, you will need to reschedule the pick-up.
This is the part that is most frustrating in the entire process. There is no way you can reschedule the pickup through the website.
You can call the customer service to re-arrange the delivery. If the CSO and delivery man is happy enough to assist, you should be able to settle it quickly on the phone.
Another method is to cancel your current delivery schedule and request a refund. Then, you will need to schedule again. According to the CSO, it takes a few days to process the refund. Hence, you can purchase a new voucher or wait for a few days.
My advice is to ensure the parcel is picked up on the day you first scheduled. It is too much a hassle to wait and reschedule again.
5. Qxpress for Qoo10 Seller
If you are selling on Qoo10, you don't have to purchase a voucher to use the delivery serivce. You can apply for Qxpress delivery service on QSM.
Qxpress is a very convenient way to send your items to the customers. I find it really efficient to use as long as the pickup is done successfully for the first round. Otherwise, you will need to ding-dong for a few times before you can reschedule and deliver the parcel to your recipient.
You purchase a voucher, arrange a delivery and the delivery man will pick up from your address. From what I see, the parcel will deliver to the recipient in one business day.
What other delivery methods you are using for your shop?